Member Complaint Portal
Resolving Professional Matters Fairly and Responsibly.
Lodge a Complaint as a Member
As a verified KDA member, your complaints carry the weight of your professional standing and are handled with priority and full confidentiality.
Why lodge as a member?
Member complaints come with advantages that anonymous public submissions simply cannot offer.
Tied to Your Profile
Your complaint is automatically linked to your verified member record — no tokens to save, no identity to prove later.
Priority Handling
Verified member complaints are escalated faster. Your membership status confirms your standing and removes verification delays.
Full Complaint History
View all your past and active complaints, their current statuses, and resolution notes directly from your member dashboard — always.
Greater Credibility
As a registered KDA professional, your complaint is backed by your membership record, lending it greater weight during review.
Secure & Confidential
Your submission is protected by your member account credentials and handled with strict professional confidentiality throughout.
Evidence Attachment
Attach supporting documents — PDF, Word, or images up to 10 MB — stored securely and accessible to the review team only.
Member vs. Anonymous Submission
How it works
Lodge and track your complaint in minutes from your member portal.
Log in to your Member Portal
Visit kda.or.ke/member-portal/ and sign in with your KDA membership credentials.
Navigate to Complaints
From your dashboard, open the Complaints section to lodge a new complaint or review existing ones.
Select a complaint type and add details
Choose from General, Product / Service, or Professional Conduct, then describe your complaint clearly and in full.
Attach supporting evidence (optional)
Upload a PDF, Word document, or image (JPG/JPEG) up to 10 MB to strengthen your complaint with documented proof.
Submit — your complaint is instantly recorded
On submission you receive a unique complaint reference number. The complaint is immediately visible in your account history.
Track status and resolution from your dashboard
Return to your complaints history at any time to check the current status — Open, In Progress, Resolved, or Closed — and read resolution notes left by the review team.
Ready to lodge your complaint?
Log in to your KDA member portal and submit your complaint in under two minutes, backed by your verified professional profile.
Log In to Member Portal → Not a KDA member? You can still submit an anonymous complaint here.