Frequently Asked Questions

An OTP (One-Time Password) is a temporary code sent to your registered email and phone when you log in. It expires after a short window, so enter it promptly.

After entering your email, if your account has a PIN set, you will be taken to the PIN screen. Four individual digit boxes are shown — type your PIN and the cursor advances automatically. Click Sign In once all four boxes are filled.

Use the Show PIN toggle below the boxes if you need to verify what you've entered. The PIN must be exactly 4 digits.

On the PIN entry screen, click Forgot PIN?. A fresh OTP is dispatched to your registered email and phone. Enter that OTP to regain access and set a new PIN.

If you are not receiving OTPs, or your registered email is no longer active, contact the KDA Secretariat for manual assistance:

New members register via the KDA main website at kda.or.ke/kda-membership/. A one-time registration fee applies. Once your payment is confirmed the portal automatically generates your official Membership Certificate and Payment Receipt — both downloadable as PDFs from the Membership section.

Go to Membership → select the relevant year. Once your payment is confirmed, a green PAID status card shows two buttons: Receipt (PDF) and Certificate (PDF). Click either to open or download. Historical year certificates work the same way.

When updating your profile you can select your professional specialty:

CPD (Continuing Professional Development) points are earned by attending KDA-accredited events and activities. The portal automatically records your CPD points. Navigate to CPDs in the sidebar to see your annual CPD summary, an interactive points chart, total sessions attended, and a session-by-session breakdown.

On the CPDs page, scroll to the Event Certificates section. Each eligible event shows a Download Certificate button — certificates are generated as PDFs in real time. You can also find them under Activities → click a specific activity for its details and certificate.

Yes. The CPDs page shows the current year by default. Use the year selector at the top to switch to any previous year and view historical CPD points, sessions attended, and available certificates.

Upcoming events appear on your Home dashboard under the Events section, and in full detail under Activities in the sidebar. Each event card shows its date, CPD points value, and a link to view full details or register.

From Activities, click any event to open its detail page. Here you will find downloadable materials, speaker notes, assessment links (where provided), and your personal CPD points earned for that event.

Open Activities and click the My Events tab next to Upcoming. The list filters to events you have already registered for (or attended). You'll also see a blue Registered badge or green Attended badge directly on each card in the main list so you can spot your events at a glance.

Yes — every event card has an Add to Calendar button. Tap it to download an .ics file. Opening that file on your phone or computer offers to add the event to Google Calendar, Apple Calendar, Outlook, or any other calendar app. The reminder fires automatically from your phone — no need to keep checking the portal.

It's a red pulsing badge that appears on event cards whose date range covers today — useful during multi-day conferences to quickly spot a session that's running right now. Click into the event to find the venue, session schedule, and check-in details.

The badge appears once your registration is confirmed in the KDA system. If you just registered, refresh the page. If it still doesn't appear after a minute, the registration likely didn't go through — open the event detail page and complete the registration again. If you're sure you're registered, contact KDA secretariat at secretariat@kda.or.ke.

The Mentorship Hub connects experienced KDA members (mentors) with newer dental professionals (mentees) for structured, long-term professional guidance. The programme is built around matching, goal-setting, regular sessions, and formal evaluation — with downloadable certificates at each milestone. You can register as a mentor, a mentee, or both.

Navigate to Mentorship Hub in the sidebar, then choose Register as Mentor or Register as Mentee. A 6-step wizard guides you through:

Completing all six steps activates your profile and makes you eligible for matching. A personalised Join Certificate is generated once your profile is active.

Once your mentee profile is active, click Request a Mentor on your Mentee Hub. The system scores every available mentor in the association using five criteria:

• Availability overlap — same days, times, and city
• Specialties — shared dental specialties
• Professional interests — matching areas of interest
• Certifications — bonus for shared qualifications
• Languages spoken — bonus for at least one common language

The mentor with the highest total score is automatically assigned. You can see the match score on your Mentee Hub under the mentor's card.

SMART = Specific, Measurable, Achievable, Relevant, Time-bound. Goals in this framework turn aspirations into trackable objectives.

On your Mentee Hub, scroll to Set SMART Goals and click Add Goal to build a goal card. Fill in all five SMART fields and a goal description. You can add multiple goals at once before clicking Submit Goals.

Each submitted goal gets a progress bar, a progress log, and — once marked Completed — a downloadable Goal Achievement Certificate.

Under Goals on your Mentee Hub, each goal card shows a live progress bar. To log an update:

All previous entries are stored and viewable under Progress Log on each goal card. Once a goal is marked Completed, the progress log becomes read-only — no new entries can be added and existing entries cannot be edited or deleted.

Sessions are individual meetings between a mentor and mentee. The Schedule New Session form appears at the top of the Sessions section on both the mentor and mentee hubs. Fill in the date/time and agenda, then click Create Session — the new session card appears immediately without reloading the page.

After each session:

• Mentors can record notes, feedback, and action items for the mentee, and mark the session status (Pending → Completed).
• Mentees can add their own personal session notes.
• Both parties can write a structured Session Review (collapsed by default inside each session card).

Deleting a session is only allowed while it is still in Pending status — the card fades out immediately with no page reload.

A Final Evaluation is a structured review completed when the mentorship cycle is ending. The New Evaluation form appears at the top of the Evaluations section — click it, set a date, and create the record. Both parties then fill in their respective parts:

• Mentee — a personal reflection and a 5-question Programme Exit Survey (rating, skills acquired, guidance quality, session frequency, suggestions).
• Mentor — written feedback on the mentee's growth and a 5-question Mentor Exit Survey (satisfaction, takeaways, effectiveness, suggestions, personal learning).

Multiple evaluations can exist per match. The mentor ticks Mark as Completed on any evaluation to formally close that cycle — this unlocks the Completion Certificate for both parties.

There are four types of mentorship certificates, all downloadable as PDFs from your hub:

• Join Certificate — issued to both mentors and mentees when their profile is activated. Available immediately from the Mentorship Hub landing page.
• Goal Achievement Certificate — issued to a mentee for each SMART goal that reaches Completed status. Appears on the goal card.
• Completion Certificate — issued to both mentor and mentee once the final evaluation is marked Completed. Appears inside the match card on each hub.

Yes. You can register both a mentor profile and a mentee profile under the same KDA account. The Mentorship Hub landing page shows two separate cards — one for your mentor role and one for your mentee role — each with its own dashboard and certificates. Many members use this to grow professionally while simultaneously supporting junior colleagues.

If the system cannot find a matching mentor it usually means no available mentor currently meets your availability and specialty criteria. To improve your chances:

• Update your Availability to include more days or times (Step 2 of mentee registration).
• Add additional Specialties or Interests to broaden the scoring pool.
• Try requesting again after a few days — new mentors join the programme regularly.

If you continue to have difficulty, contact the KDA Secretariat so they can assist with a manual match.

The KDA Secretariat will review your complaint and update the status as it progresses through the resolution process.

All your complaints are listed in the Complaints table. Each row shows the reference, type, subject, current status, and any evidence you attached. The Status column is updated by the Secretariat as they act on your complaint — no need to follow up unless the status stays unchanged for several working days.

Click your profile image in the top-right navbar and select Profile. From there you can update your name, phone number, email address, professional specialty, branch, and profile photo. Keep your phone number current — it is used for OTP delivery and M-Pesa payment matching.

After logging in, navigate to the Change PIN section within the portal. You will need to enter your current PIN to confirm your identity before setting a new 4-digit PIN. Alternatively, use the Forgot PIN? link on the login screen to reset your PIN via OTP at any time.

The store offers KDA-branded merchandise (apparel, drinkware, accessories) and professional services listed by fellow KDA members — locum coverage, mentorship sessions, CPD workshops, lab work, equipment servicing, and more. The store is exclusive to logged-in KDA members.

1. Open the Store tile from your dashboard.
2. Browse a category or use the search bar at the top.
3. Open an item, choose a variant if applicable, set the quantity, and click Add to cart.
4. Open your cart, choose pickup or delivery, then click Checkout.
5. Review your totals and proceed to payment. You'll be redirected back to a friendly status page after payment.

Card, bank, and mobile wallet payments are all supported through our payment gateway. You'll see the full list of options on the payment page itself.

Open My Orders from the dashboard or sidebar. Each order shows its current status (awaiting payment, paid, processing, ready for pickup, shipped, delivered, completed). Click into an order to view line items, fulfillment details, and download invoice or receipt PDFs. Receipts are also emailed automatically the moment payment is confirmed.

Yes — while the order is still awaiting payment, you can cancel it from the order detail page. This releases any reserved stock and frees the order. Once payment is confirmed, contact the Secretariat for assistance.

At checkout you choose either pickup from one of the listed KDA pickup locations, or delivery to an address you save in your address book. Some items are flagged pickup only and won't show the delivery option. Delivery cost is calculated automatically by weight.

Services for Hire is a member-to-member marketplace where KDA dentists can offer their professional services — clinical services, diagnostics, lab work, mentorship, CPD workshops, locum coverage, equipment servicing — to fellow members. All listings are vetted by the Secretariat before going live.

1. Go to My Services from the dashboard or sidebar.
2. Click List a new service.
3. Pick a category and subcategory (Clinical Services, Lab & Prosthetics, Education & CPD, etc.).
4. Enter the service name, description, base price, optional VAT, and a cancellation policy.
5. Optionally upload a cover photo.
6. Submit. The Secretariat will review and approve before it goes live.

The Secretariat aims to review submissions within a few working days. You'll receive an email and SMS the moment your listing is approved or rejected. If rejected, the reason is shown on your My Services page so you can edit and resubmit.

Approved listings cannot be edited directly to keep storefront information stable. To make changes, remove the listing and submit a new one, or contact the Secretariat. Pending and rejected listings can be edited freely — every save automatically resets them to pending for re-approval.

You'll get an email and SMS notification the moment a member's payment for your service is confirmed. The notification includes the service name, quantity, line total, and the buyer's first name. The Secretariat receives a copy too.

Payouts to service listers are coordinated by the KDA Secretariat outside the platform. The portal does not auto-credit your account. Once a member books your service and you've delivered it, the Secretariat will reach out for the settlement.

Open Service Sales from the sidebar (or click Performance on your My Services page). You'll see total revenue, total bookings, units sold, a per-listing breakdown, and a list of recent bookings. You can filter by 30, 90, or 365 days, or view all-time.

Members can post four kinds of adverts to the KDA classifieds:

• Job — permanent or contract dental and medical roles
• Opportunity — locum cover, CPD courses, research collaborations, fellowships
• Equipment for sale — new or used dental/medical equipment
• Clinic / practice for sale — established clinics or full practices

Pick the right type and an appropriate category when you submit — it helps the public find your advert.

Every member-submitted advert is reviewed by KDA secretariat before it is visible publicly. There are three possible outcomes:

• Approved (free) — goes live immediately. Your countdown starts now.
• Approved with a listing fee — you'll see an Awaiting payment badge and a Pay button. Once you pay through iPay (M-Pesa, card, or bank), the advert goes live and the countdown begins.
• Rejected — you'll see the secretariat's reason at the top of the advert page. Edit the form and click Save & resubmit; it returns to the queue.

Many adverts are free. KDA secretariat may set a small listing fee per advert based on its type and visibility — for example, premium equipment listings or clinic-for-sale notices. The fee is shown clearly before you pay; no hidden charges.

Payment is processed by iPay. M-Pesa, debit/credit card, and bank are all accepted.

Open My Adverts from the sidebar and click any approved advert. Right-hand panel shows a Performance card with:

• Views — total times the public-listing page has been opened
• Avg / day — views averaged over how long the advert has been live
• Days live — days since KDA published it
• Days left — days until it auto-expires (highlighted amber when ≤ 7)

Edit: only while the advert is in Pending review or Rejected. Once approved, edits are locked — if you need a change, withdraw and post a fresh one.

Withdraw: available at any non-terminal status. The advert is removed from public listings immediately. You can post a new one anytime.

Photos can be added or removed (and a new primary chosen) any time the advert itself is editable.

An advert auto-expires after the duration you chose at submission (30 / 60 / 90 days from publication). Expired adverts are removed from the public listings but stay visible on your My Adverts page so you can see their final view count and submit a fresh re-post if you want it to run again.

If you completed a payment but the portal still shows unpaid:

• Wait 5–10 minutes and refresh the page — payment confirmation can take a moment.
• Confirm you used the correct M-Pesa number or card linked to your portal account.
• If the issue persists after 30 minutes, contact the Secretariat with your transaction date, amount, and M-Pesa confirmation SMS.

• Hard-refresh: Ctrl + Shift + R on Windows / Cmd + Shift + R on Mac.
• Clear your browser cache and cookies, then try again.
• Try a different browser — Chrome, Edge, or Firefox are recommended.
• Ensure you have a stable internet connection.
• If the problem persists, note the exact error message shown and contact the Secretariat.